Can’t Sign Out Adobe Creative Cloud

Signing out of Adobe Creative Cloud is essential for managing your account and preventing unauthorized access to your creative files. However, sometimes you may encounter issues signing out of Creative Cloud, preventing you from switching users or ending your Creative Cloud session. Here are some steps you can take to troubleshoot and resolve issues when signing out of Adobe Creative Cloud:

1. Check for Active Creative Cloud Processes

Open the Task Manager (Windows) or Activity Monitor (macOS) and check for any active Adobe Creative Cloud processes running in the background. If there are any, try force-quitting them by right-clicking on them and selecting “End Task” or “Quit”. This will ensure that Creative Cloud is completely closed before attempting to sign out.

2. Disable Auto-Launch

Navigate to the Creative Cloud desktop app settings. Under “General,” uncheck the option for “Run Creative Cloud at startup.” This prevents the app from launching automatically, which can sometimes cause it to linger in the background and prevent proper sign-out.

3. Check for Background Processes

If you’re using a Windows machine, check for any background services related to Adobe Creative Cloud. To do this, open the Services app (search for “services” in the Start menu) and look for any services with “Adobe” in their name. Right-click on each service and select “Properties.” Under the “Startup type” drop-down menu, change the startup type to “Disabled” for all Adobe services. This will prevent them from running in the background and potentially interfering with the sign-out process.

4. Clear Cache and Preferences

If the issue persists, consider clearing the Creative Cloud cache and preferences. This will reset the app’s settings and potentially resolve any persistent background processes. To clear cache and preferences, open the Creative Cloud app, click on the gear icon, and select “Help” > “Clear Cache and Preferences.”

5. Sign Out from the Creative Cloud Website

If you’re still unable to sign out of the Creative Cloud desktop app, try signing out from your Adobe Creative Cloud account on the website. Go to and sign out of your account. This may help clear any cached information that might be causing sign-out issues in the desktop app.

6. Uninstall and Reinstall Creative Cloud

As a last resort, you can uninstall and reinstall Adobe Creative Cloud. This will completely remove the app from your system and allow you to install a fresh copy with all the latest updates. Ensure you have backed up your creative projects before proceeding with this step.

Additional Tips

  • Maintain Stable Internet Connection: A stable internet connection is crucial for signing out of Creative Cloud. Ensure you have an active internet connection with sufficient bandwidth to support signing out of your account.
  • Disable Firewall and Antivirus: Sometimes, firewall or antivirus software can interfere with the sign-out process. Temporarily disable these programs before attempting to sign out of Creative Cloud.
  • Try Different User Accounts: If you’re using a shared computer, try signing out from the Creative Cloud desktop app in your user account and then signing in from a different user account. This may resolve the issue if the problem is related to specific user settings or permissions.
  • Contact Adobe Customer Support: If all else fails, contact Adobe Customer Support for further assistance. They can provide more in-depth troubleshooting and diagnose any potential underlying causes that might be preventing proper sign-out.

By following these troubleshooting steps and implementing these preventive measures, you can successfully sign out of Adobe Creative Cloud without any lingering issues.