Creative Cloud

Can’t Close Creative Cloud

B.A.W. Kemp

Mar 6, 2024 — 1 min read

Adobe Creative Cloud is a suite of creative software that requires an always-on connection to Adobe servers for various reasons, including updates, syncing, and license activation. However, sometimes the Creative Cloud app may persist in the background, preventing it from being closed completely. This can be due to various factors, such as background processes, updates, or hung applications. Here are some steps to troubleshoot the issue of Adobe Creative Cloud not closing:

1. Verify Background Processes

Check the Task Manager to see if any Adobe Creative Cloud processes are running in the background. If there are any, try force-quitting them by right-clicking on them and selecting “End Task.”

2. Disable ‘Always Run’ Option

Go to the Creative Cloud desktop app settings. Under “General,” uncheck the option for “Run Creative Cloud at startup.” This prevents the app from launching automatically, which can sometimes cause it to hang in the background.

3. Check for Updates

Check if there are any pending updates for Adobe Creative Cloud or any of its individual apps. Outdated software can sometimes cause glitches and prevent proper shutdown.

4. Restart Your Computer

Sometimes, a simple restart can clear up any temporary issues and allow Creative Cloud to close properly.

5. Clear Cache and Preferences

If the issue persists, consider clearing the Creative Cloud cache and preferences. This will reset the app’s settings and potentially resolve any persistent background processes.

6. Uninstall and Reinstall Creative Cloud

As a last resort, you can uninstall and reinstall Adobe Creative Cloud. This will completely remove the app from your system and allow you to install a fresh copy. Ensure you have backed up your creative projects before proceeding with this step.

If the issue persists after trying these steps, it’s recommended to contact Adobe Customer Support for further assistance. They can provide more in-depth troubleshooting and investigate any potential underlying causes.

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